Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.
Travel retail specialists 2.0 & Partners have announced a new partnership with Venice Marco Polo Airport to implement their Strategic Mystery Shopping programme, designed specifically…
By Marco Passoni For years, travel retail convinced itself that growth was mainly a matter of passenger volume. More traffic meant more opportunity. More opportunity…
By Marco Passoni Travel retail spends a great deal of time discussing change. At conferences, panels, and strategy sessions the language is consistent. Evolution is…
Travel retail specialists 2.0 & Partners have announced a new partnership with leading food & beverage travel retailer Autogrill, part of Avolta, to deliver their…
Travel retail talks confidently about customer experience. The language is well established, the ambition is clear, and the intent is rarely in question. Yet the…
