Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.
By Marco Passoni Travel retail is entering a phase where performance is becoming increasingly disconnected from execution. After years of disruption and an uneven recovery…
Travel retail consultancy 2.0 & Partners has appointed Cheryl Beall as Senior Partner and Brand & Training Ambassador to lead the development of its US…
By Marco Passoni The travel retail industry keeps asking the same question: What does a truly great travel retail experience look like? The problem is…
By Marco Passoni Retail still measures success in transactions. Consumers do not. Too many brands continue to treat conversion as the ultimate indicator of performance.…
