Travel retail specialists 2.0 & Partners have announced a new partnership with leading food & beverage travel retailer Autogrill, part of Avolta, to deliver their Onboarding training programme to frontline staff through a dedicated e-learning platform.
Created by experts specifically for the travel retail sector, the Onboarding course provides the strategies, skills and insights frontline teams need to flourish in this unique retail environment. With dedicated courses for both retail and F&B staff, the programme is designed for new and existing team members alike. Using practical exercises and real-world scenarios, it helps new arrivals build a strong foundation for success while elevating the service capabilities and commercial awareness of established frontline teams.
Under the deal, Autogrill staff at Bologna Airport will gain access to the course through 2.0 & Partners’ dedicated e-learning Academy platform, which was created to offer on-demand access to the company’s bespoke travel retail training courses. The platform enables staff to train at a time which suits them, with gamification and community-building features to drive staff engagement. The online approach also allows the course to fit easily into existing training courses.
The partnership with Avolta, the world’s leading travel retail operator, marks an important milestone for 2.0 & Partners as the company continues to expand its Customer Experience Management (CXM) and training offer across the travel retail sector.
“At Avolta, our people are the heart of our operations and the key to creating unforgettable experiences for travelers”, commented Alessandro Premoli, Head of People, Culture & Organization Italy Avolta. “We are committed to providing our frontline teams with the very best tools to excel and partnering with 2.0 & Partners allows us to deliver high-quality, flexible training that meets the evolving needs of the global travel retail and F&B sectors. This collaboration ensures our staff remain at the forefront of service excellence and commercial expertise.”
Fabio Bernardini, CEO of 2.0 & Partners, said: “This partnership is an exciting moment for us and underlines the vital importance of our CXM offer for stakeholders across travel retail. It also reflects our core belief that partnership and collaboration across the travel retail trinity are essential to delivering exceptional service for travelling shoppers.
“We are delighted to welcome Avolta and Autogrill as our latest partners and to work alongside them to help unlock the next level of service for travellers across the travel retail environment.”
Erika Giannini, Head of Customer Experience Management (CXM) – Italy, 2.0 & Partners, added: “It is a pleasure to welcome Autogrill and Avolta, the leading retailer in the market, as our new Academy partners. Our people are travel retail’s greatest asset, and we are proud to work alongside our partners to provide teams with the insights, expertise and support they need to succeed.”
The Onboarding programme forms part of the rapidly growing 2.0 & Partners Academy suite of training initiatives, which supports teams across the travel retail sector. The wider 2.0 & Partners CXM framework is built around the core concept of Measure. Train. Coach., ensuring that training is grounded in real-world analysis and tailored to address the specific service and performance opportunities within each location.