Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.
By Marco Passoni I recently came across a post on airport concession agreements that argued, in very direct terms, that the traditional model has quietly…
By Marco Passoni For many years, the relationship between luxury and travel retail was relatively straightforward. International tourism was growing, passenger flows were expanding, and…
By Marco Passoni Travel retail has always been a business obsessed with visibility. And for obvious reasons. Airports are high traffic environments. Locations are expensive.…
By Marco Passoni Travel retail has changed significantly over the past few years. Passenger flows have recovered, the customer mix has evolved, expectations are higher,…
