Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.
By Marco Passoni For many years, the relationship between luxury and travel retail was relatively straightforward. International tourism was growing, passenger flows were expanding, and…
By Marco Passoni Travel retail has always been a business obsessed with visibility. And for obvious reasons. Airports are high traffic environments. Locations are expensive.…
By Marco Passoni Travel retail has changed significantly over the past few years. Passenger flows have recovered, the customer mix has evolved, expectations are higher,…
By Marco Passoni For many years, travel retail has been protected by a comforting assumption. If the passenger was there, the opportunity was there. If…
By Marco Passoni In travel retail, we spend a lot of time discussing passenger flows, spend per passenger, conversion rates, category mix, space productivity, rent…
