Journal

Journal.

Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.

14 July 2024Marco Passoni

Store Wars: How the luxury sector is building its future

By Marco Passoni When it comes to buying property the rule, they say, is ‘location, location, location’. The same is certainly true for luxury, but…

7 July 2024Marco Passoni

Dear Prime Minister, it’s time to right the wrong on tax-free shopping

By Marco Passoni Dear Prime Minister, Congratulations on your new government. Now I have a request to make, on behalf of the country, the economy…

1 July 2024

2.0 & Partners seeks to enhance travelling shopper experiences with dedicated Customer eXperience Management suite

Travel retail specialists 2.0 & Partners are putting training first with their dedicated Customer eXperience Management (CXM) suite, which is crafted to help travel retail…

30 June 2024Marco Passoni

Building the future: 6 lessons to shape travel retail in 2024

By Marco Passoni We are halfway through 2024 and it has been, to me, an interesting and exciting year for travel retail so far. The…

23 June 2024Marco Passoni

The Real Value of Branding: How great storytelling makes a difference in modern luxury

By Marco Passoni I have long been an outspoken advocate for incredible branding and storytelling. I make no secret of the fact that I truly…

16 June 2024

The rapid rise of HOKA – and what we can learn from it

I visited the HOKA store in Covent Garden the other day – and it was an eye-opening experience. This is a brand which is riding…