8 June 2024·Marco PassoniWho pays the price for sustainability?By Marco Passoni This Saturday was World Ocean Day, which is a cause very close to my heart. As a sailor, I have spent much…Read more →
2 June 2024·Marco PassoniI am the customer who will never come backBy Marco Passoni A Sam Walton lesson on frontline service, and why travel retail cannot afford the customer who decides never to come back.…Read more →
29 May 2024Meet the Team: Diana Li, Senior Partner, Customer eXperience Management, 2.0 & PartnersAt 2.0 & Partners, we are proud to have a team who boast decades of travel retail experience between them. But our team members are…Read more →
26 May 2024·Marco PassoniThe UK Election: Time to put tax-free shopping to a voteBy Marco Passoni This week, the UK Government announced an election will be held in July. Rishi Sunak, the current Prime Minister is the mastermind…Read more →
19 May 2024·Marco PassoniChina’s luxury pricing problem is about to get worseBy Marco Passoni I read with interest this week the news that inbound international tourism in China has risen 305% according to the government in…Read more →
12 May 2024·Marco PassoniWhat is Asia Pacific’s role in the future of travel retail?By Marco Passoni Asia Pacific is one of the most talked-about regions in our business and this week, the eyes of the travel retail sector…Read more →
