Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.
Travel retail specialists 2.0 & Partners are putting training first with their dedicated Customer eXperience Management (CXM) suite, which is crafted to help travel retail…
By Marco Passoni Sam Walton, the founder Wal-Mart, once started a training program for his employees, and he started every programme with these words: I…
