Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.
Two years of a global pandemic have changed the retail market forever. As travel restrictions began to lift properly earlier this year, the summer has…
By Marco Passoni The Metaverse is already a much-discussed evolution of our online experience. But despite numerous headline-grabbing creations from global brands, the actual reality…
By Marco Passoni What do travelling shoppers want from their airport experience? Frustratingly for us, they all want different things. Some want swift transactions as…
