Journal

Journal.

Insights and perspectives on travel retail, airport commercial strategy, customer experience and the evolving expectations of international travellers.

17 December 2022Marco Passoni

7 New Year’s Resolutions for the travel retail market

By Marco Passoni As much of the world heads into the holiday season, all of our thoughts must turn to the year ahead. If 2022…

14 December 2022Marco Passoni

Christmas Wish: Let’s create a more sustainable and united world

By Marco Passoni When we look back, I think we will see 2022 as a formative year – both for our industry and for the…

10 December 2022Marco Passoni

What we have learned in 2022 in luxury and travel retail

By Marco Passoni As we bid farewell to 2022, we are putting behind us a year which I believe has shaped the future of how…

5 December 2022

2.0 & Partners helps deliver next level service for shoppers at Milan Bergamo Airport

Travel retail specialists 2.0 & Partners are helping to boost customer and shopper satisfaction at Milan Bergamo Airport with their dedicated Strategic Mystery Shopping service.…

28 November 2022Marco Passoni

MEADFA 2022: Time for travel retail to decide what it believes in

By Marco Passoni As the FIFA World Cup continues to throw a huge spotlight on the Middle East region, the travel retail industry will land…

21 November 2022Marco Passoni

Are there too many travel retail shows?

By Marco Passoni Next week, the travel retail industry will land in Bahrain for MEADFA. This coming together in the Middle East puts a sensible…