2.0 & Partners

Journal

Choose your place and defend it

Marco Passoni

In luxury fashion the real damage rarely arrives as a shock. It begins when a brand forgets what it is. The slide is not a jump into mass. It is a quiet drift towards affordable and aspirational within the same category. Entry prices ease, variants multiply, distribution opens where it should not, promotions become a habit. The numbers look kind at first. Then the centre of gravity shifts and desire loosens.

Luxury is not about managing accessibility. It is about choosing a clear place and holding it. A brand cannot be top luxury and affordable at the same time. Choose the level and enforce it through product, price, distribution and voice. If you add an entry price, you must add distance elsewhere with rarity, craft, service and controlled presence. If that balance is not possible, do not make the concession. When exclusivity is no longer recognised at first sight, the market has not betrayed the brand. The brand has trained the market to see it differently.

Luxury is not about managing accessibility. It is about choosing a clear place and holding it. A brand cannot be top luxury and affordable at the same time.

Recent history shows what happens when focus blurs and how hard the climb back can be. Burberry pulled its various lines back under one name to restore clarity and to speak with one voice about icons, craft and British identity. Dolce & Gabbana closed D&G so that energy and value would return to the core collection. Marc Jacobs absorbed Marc by Marc Jacobs to remove a two speed structure that confused the audience and flattened the centre. Ralph Lauren reduced promotions and cleaned channels to rebuild trust in full price. Mulberry recalibrated assortment and price so that affordable luxury meant credible value rather than a permanent discount signal. The pattern is consistent. When the map is messy, the customer stops reading the hierarchy. When the hierarchy is not read, the premium is not earned.

I wrote the same lesson about Armani some time ago. When the constellation around the core grows faster than the brand can hold its meaning together, people lose the map. The remedy is discipline. Decide exactly where you sit. Build for that position. Say no to everything that blurs it. Being inclusive in reach is not the same as being accessible in price or in channel. If you want scale, earn it at your level. If you want accessibility, create a different vehicle and keep real distance.

When the map is messy, the customer stops reading the hierarchy. When the hierarchy is not read, the premium is not earned.

So the question is direct. In today’s market, can a brand remain truly high and still address a broader public without softening its stance, or does every step towards affordable end up rewriting how the market sees the brand?

Marco Passoni has decades of experience in the travel retail sector. He has spent the majority of his career in senior leader positions throughout the market, including a 12-year tenure as CEO of a leading international Duty Free distribution company and a further 8 years running a retail firm that operated fashion mono-brand stores in several international airports.
Today, as Senior Executive VP and founding partner of 2.0 & Partners, he leads the company’s efforts in developing and innovating services which create new opportunities and partnerships for all members of the travel retail Trinity. A former elite-level sailor, with a World Championship to his name, Marco now spends much of his time airside, experiencing the changing travel retail industry first-hand, to better guide partners and clients on the best way to do business in this vibrant and unique market.
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